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FREQUENTLY ASKED QUESTIONS
What are the delivery charges for orders from the Online Shop?
Delivery rates are based on different locations and quotes from our courier,DHL.
Which payment methods are accepted in the Online Shop?
We accept all bank debit and credit cards, paypal and local bank transfer.
How long will delivery take?
2-5 working days, depending on your exact location.
How secure is shopping in the Online Shop? Is my data protected?
We believe buying on-line at zutohair.com is as secure as shopping physically in a store. This is because:
All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this using industry standard technology.
The padlock symbol, at the bottom of your browser window confirms this level of encryption.
What exactly happens after ordering?
Each order has a unique Order number that is generated when you place any purchase on the site.
You get a confirmation email from paystack if you used your debit/credit card and an email from paypal if you paid using their service.
Direct bank transfers confirm their orders by sending a message using the whatsapp link that pops up on every page and quote their order number and a screenshot of their transfer slip.
Once your order has been confirmed,your order status changes to processing and finally to completed when its shipped out the next day.
Delivery times depends strongly on your location.
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.